CONTACT USFor any general enquiries please contact us via email at email@example.com.
For any returns enquiries please contact us via email at firstname.lastname@example.org.
WHAT’S YOUR RETURNS POLICY?
If you are returning an item for a refund, we can only accept items returned to us within 14 days from the date your order was dispatched. If you are returning an item for store credit, then the items must be returned within 30 days from the date your order was dispatched. Unfortunately we do not offer exchanges. Items can only be returned for a refund or for store credit.
Items purchased in the sale cannot be refunded and you will automatically be issued with store credit if you return them.
All items must be returned unworn, and as new, with the original tag still attached. All items must be returned to us before a refund or replacement is issued.
Any items returned with tags removed/washed/damaged/clearly used will NOT be accepted, and your refund/voucher code will be refused.
Please note that if you return any items outside of the 14 day return period for refunds or the 30 day period for store credit and you have not been advised to do so by our Customer Service Team you will forfeit your item.
HOW DO I RETURN AN ITEM FROM OUTSIDE OF THE UK?Please contact our team on email@example.com for the address to send it back to. We strongly recommend using tracked services to return your items. We cannot refund items that never arrive at our warehouse.
TERMS & CONDITIONS
General Returns Policy
If you are returning an item for a refund, we can only accept items returned to us within 14 days from the date your order was dispatched. If you are returning an item for store credit, then the items must be returned within 30 days from the date your order was dispatched. Items purchased in the sale cannot be refunded and you will automatically be issued with store credit if you return them. Items returned outside of these periods may be refunded at our discretion - please email us first for confirmation. We will only cover the cost of your return postage if your item is faulty or you have been sent the wrong item.
All items must be returned unworn, and as new, with the original tag still attached. All items must be returned to us before a refund or replacement is issued. Please don't use scissors or knives to open your package; you are able to just tear the packaging open. Returns with scissor or knife marks will not be accepted. Items must be returned to us in an unworn and unwashed condition, deemed fit for resale with tags still attached.
Please be very careful when trying products on please ensure not to leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are non refundable unless the item purchased is faulty or incorrect.